CB2 Sucks Customer Reviews and Feedback

From Everything.Sucks

Euromarket Designs, Inc. (d/b/a Crate & Barrel) is a chain of 122 retail stores in U.S., Canada and 8 other countries, based in Northbrook, Illinois, specializing in housewares, furniture (indoor and out), and home accessories. Its corporate name is Euromarket Designs, Inc. The company is wholly owned by Otto GmbH, based in Germany.Crate and Barrel has two sister brands. CB2 is a home furnishings division geared toward young adults created in 2000. The brand, open since 2000, now has 15 stores across the U.S. and Canada. An additional store was planned to open in Denver in 2018.

Carol Gilman angrily mentioned, "Crate and Barrel SUCKS. You sent me a defective desk and I have called customer service three times and written two emails and I've had NO RESPONSE. Yesterday you said I would get a call back but no one called me. Today a recording said I had an eleven minute wait. I was on the phone for 27 minutes and no response. I had to hang up and go to work."


Tell the world why CB2 sucks!

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Stock Associate (Former Employee) says

"Only apply if you are okay with having your schedule moved around without your permission, like being paid minimum wage, and/or like picking up and cleaning up after the retail employees. Managers are a pain and the store manager never remembered anything, whether it be vacations or whatever. Just don’t bother."

Sales Associate (Former Employee) says

"WORST WORKPLACE ENVIRONMENT!! Job culture in theory is good but is not implemented at store leave. No work and life balance along with below minimum wage hourly pay, the commission structure is pathetic compared to other high-end furniture retailers. Cons: Pay"

Stock Associate (Former Employee) says

"Totally awful experience with incredibly lazy management that puts unreal expectations on every employee. CR is the worst manager and EG is the laziest rude awkward person i have ever worked for Cons: Cr, Eg"

Sales Lead/Key Holder (Former Employee) says

" Cons: Pay, Management, Demoralizing"

Sales Associate (Former Employee) says

"This company makes a ton of money per day and only pays the upper management staff while regular employees Slave away. They are all miserable and gossips about each other on a daily basis. Horrible work environment. Cons: Make no money"

Design Associate (Former Employee) says

"Low wages and no incentive to sell more. They pound hitting sales goals but their is not incentive for employees who go over and beyond or who always meet their goal."

Stockroom Associate (Former Employee) says

"This place is good while you look for ANOTHER job. Human resources and corporate is a joke. Higher ups do not care about the well being of employees at all. The only time you get promoted is if you are part of the management clique. Cons: Management, toxic work environment, a lot of favortism and bias"

Sales Associate (Former Employee) says

"Commissions are shared amongst the sales staff and the sales staff only, which is definitely not much in comparison to other commission jobs of the same sort, and DEFINITELY not much considering the fact that the store has sales a ton on a daily basis. Cons: standing at the door for up to 8 hours at least once a week, poor management, poor communication"

Sales Associate (Current Employee) says

"Sales goals are what's important. Not your happiness or comfort working there. Being a retail position, this is probably fun being seasonal. No one cares about how you feel about the credit card, keep pushing it."

Sales (Former Employee) says

"Typical retail company. Most enjoyable part of the job are the co-workers. Best for suited for students or job seekers interested in part-time work. Cons: Micro-management"

SALES ASSOCIATE (Former Employee) says

"Paid is not enough for the amount of work done, Customers expect you to be an interior design and redecorate their entire space. Cons: Paid"

Sales Associate (Former Employee) says

"CB2 company is a decent company to work for but store level management needs work. At this location the upper management is the worst team I've ever worked for..There is no communication there."

Sales Associate (Former Employee) says

"Assistant manager made it a toxic place to work for most fellow employees. Other managers knew what was going on and did nothing! Cons: Bullying from assistant manager, little pay"

Sales Associate (Current Employee) says

"The products are great. It's definitely a bright, colorful, modern, quirky atmosphere. My favorite time of the year is the holidays so a seasonal holiday sales position is nice. If you are a student or someone who is full time looking for another part time job, it's a great place to work because of flexible scheduling. Cons: bad management"

Inventory Control Specialist (Former Employee) says

"There was always something that needed to get done though never done completely right. so there was always room for improvement. Some days feel longer than others and there is no sense of direction for day to day operations. Cons: Short breaks and not many opportunities"

Sales Associate (Former Employee) says

"The CB2 that I was in, was really cool. I left in 2016 because of a manager that I REALLY didn’t like. He just wasn’t fit to be a manager at CB2, the assistant manager at the time was WAAAY better & he deserved to be the store manager but I digress. Cons: Not being able to tell customers we’re closed, A LOT of slow days"

Sales Associate (Former Employee) says

"It's relatively easy compared to other retail, They try to shove the culture down your throat, If you aren't all about CB2 you get passed up for promotions. Thre is a lot of turn over, that's a given because it is reatail but the job(s) don't pay well, so people look elsewehere. Good if you want a part time seasonal gig. The discount is nice. Store spefic management could use an overhaul."

Senior Customer Service Associate (Current Employee) says

"CB2 in-store offers positions of either sales associates, stock associates, or customer service associates. There is friendly cooperation across all areas. The environment for customer service associates is often fastpased but for the most part physically relaxed. Very little opportunity for growth and raises within in-store positions - which is why most workers tend to be part-time employees who are also students, who leave after about a year or two."

Night Manager (Current Employee) says

"They will pile on the work load, set high expectations and never pay you what you deserve. Health Benefits are great. Good discount. They have a hard time hiring good candidates because they barely pay above minimum wage. If you need a 2nd job or are retired and looking for something fun to do this might be the job for you. You must be able to multi-task and do more than what is in your job description without complaint. (Clean bathrooms, do stock checks, load furniture into peoples cars.) You also must be a good problem solver and able to handle customers screaming at you. Cons: Low pay, unrealistic expectations, double weekends, understaffed usually."

Merchandise handler, Visual Merchandiser (Former Employee) says

"The most enjoyable part of the job is, being able to work with beautiful merchandise."

Former Employee - Night Manager On Duty says

"I worked at CB2 full-time for more than a year Cons: This company seems to have many broken outdated systems including still being on the Rumba emulated ASN400 dos green screen system (which was popular in the mid 1980's). The Arizona location has a divide between lower staff and upper management that creates negativity and perpetuates a near 100% turnover rate. I stayed as long as I could, and really tried to communicate my need for change, but the company seems to be a giant headless snake."

Former Employee - Anonymous Employee says

"I worked at CB2 full-time for more than 3 years Cons: Tons of favoritism, absolutely horrible management. Those who are friends with upper management are the only ones who are recognized and rewarded. Very difficult work environment. Extremely disorganized."

Former Employee - Sales Associate says

"I worked at CB2 part-time for less than a year Cons: Where do I begin? I worked for Crate&Barrel for 4 years. I LOVED it. Great culture. Amazing product. Great opportunity to make a real living. And then Euromarket took over. Reorganization is what it was sold as. I had a dear colleague, 20 year veteran, was asked to reapply for her position. Once rehired, she was given the highest hourly available 13.00 and hour with no hope of real opportunity to make up the 25.00 and hour she had earned with raises over that time and was being snatched away by a greedy corporate overlord. She was 60 years old. How shameful. So, I decided to give CB2 a chance. With my experience with the company and my vast experience after leaving the company. The best they could come up with was 10.25 and hour plus some made up unknown “store bonus”, which I never saw! The best they could do for someone of my top selling skills, is put me in part time fill in close shifts. And I still out sold full time employees. When I was scheduled to close one evening, I was assigned cleaning the public toilets. Ok, let me get this straight, you want me to provide world class service, check. You want me to dress to impress. Check. And then clean the public’s toilets when I’m done. For minimum wage. Also, here is tip for young managers, you don’t know everything. And a dismissive or superior attitude, very unbecoming. Well, it’s Crate&Barrel and CB2 who loses. Your not properly paying folks a living wage. Embarrassing. And makes me very sad. Please do not respond with your pretend we care about your opinion canned answer Crate. Do some soul searching and PAY you associates!!"

Former Employee - Part Time Sales Associate says

"I worked at CB2 part-time for less than a year Cons: Everything else. Management is corrupted with narcissists who don't want you to excel and will go through any length to "break" you into the culture. If you don't mind being subject to daily passive aggressive attacks that will lower your self esteem so you never strive to get ahead in the company, work here. There is NO professional growth available to you here, don't believe the deception and friendly smiles. It's a trap. I crawled away with my soul in tact, but only after being publicly humiliated by management in front of customers and coworkers, a psychic breakdown and anxiety attack, and my last check being withheld in attempt to lure me back into this abusive workplace cycle. Dealing with snarky coworkers is one thing, but when all of management struggles with low self esteem and poor communication skills, it's best to just abort ship. Healthy people can not, will not, survive in this type of work environment. Consider yourself warned."

Current Employee - Sales Associate says

"I have been working at CB2 full-time for more than a year Cons: Everything is crap and everyone hates it"

Former Employee - Anonymous Employee says

"I worked at CB2 full-time Cons: Senior management operate like a high school gang, bullying and demeaning staff. It can often be a tense and uncomfortable working environment. Fairly low pay."

Current Employee - Sales Associate says

"I have been working at CB2 part-time for less than a year Cons: Crate and Barrel is not a good company to work for, offering little support or incentive to employees at any level. Leads to an every store/manager/salesperson for themselves mentality."

Former Employee - Anonymous Employee says

"I worked at CB2 full-time for more than 5 years Cons: Awful district manager. Everyone is waiting for her to get canned..."

Former Employee - Anonymous Employee says

"I worked at CB2 full-time for more than 3 years Cons: The pay is HORRIBLE! After 3 years in this managerial role my GROSS pay was $34,000. It’s disheartening and disturbing. How is it that CB2 is expanding and superseding all sales goals but their lower tier employees get paid nothing? Why did I stay for 3 years? I loved my job! I throughly enjoyed helping customers and employees discover that CB2 love too! Were there obstacles? Yes! They even have a sales goal for the Night Managers that is the same as or more than the FT sales associate. So you have to sell and complete all the managerial duties while getting paid sub par compensation. Another con; constant turnover and having to continually train new employees. This significantly obstructs efficient time management."

Former Employee - Anonymous Employee says

"I worked at CB2 part-time Cons: Expect to be standing all day long and bored when the store isn't on rush days/hours. The same music playlist will be looping forever as a small type of torture (I still hear the same music when I go back to say hi to ex coworkers, after 1 year out of there) and you get paid nothing! Might be ok if you just want some extra money, but don't rely on this job to pay your bills. The commission is shared at the end of the day (your rate will be something around $11/hour) AND they only consider the money that was made during your shift (that means: if you leave and one hour later the biggest sale of the day happens, you're not included in that shared commission)"

Christi K. says

"THE WORST: I’m a longtime customer and when I couldn’t access 1 of several accounts, business and personal accts, I called Customer Service asking a simple question; “are you experiencing system wide issues with logging into accounts, could you please check thank you”, I was left holding for 20 MIN. THANKS, BUT NO THANKS! There are too many places to shop where this type of customer disregard is unacceptable. It will be the last time I contact CB2. The STAGE is narrowing on where ppl want to shop and folks today are seeking impeccable customer service which is not found here. Good luck with that -"

Henry says

"I ordered a wall painting from CB2 online. I selected the in-store pick up option and waited 2 weeks for my order to be ready for pick up. Upon picking up my order, I came home to discover CB2 had sent me the wrong painting. Due to my negative experience in ordering from CB2, I strongly advise people to think twice when it comes to ordering for them, or at the least - make sure you double check what arrives. In the meantime, I am waiting for them to rectify the situation and ensure I get the correct painting I ordered."

Zeina Soloh says

"Worst customer service ever they never answer the phone even after 2 hours of wait, and after you leave hundred of voice mail and email. I would give them 0 star if i could."

Genoveva Jeanneret says

"CB2 truly offers the worst customer experience and service I have experienced myself. I would truly not purchased anything from them. I made the mistake of purchasing a bed and the whole experience is a nightmare, everything is a miscommunication and always the customer's fault. The always send they are going to email you information which they never do. Customer service is clueless when you reach out to them. Truly NOT WORTH IT at all!"

Teresa says

"I purchased a non-furniture item and paid extra for 2-day delivery. It's been nearly 2 weeks and it still hasn't arrived. The site says it shipped, but FedEx says it has no such package. Incredibly frustrating. It's probably just sitting idle in a CB2 warehouse. And customer service is useless. You can only text and "maybe" get a reply a few hours later."

Charlotte Wang says

"One star for the quality of the products, the rest is a SHXT SHOW. I bought multiple items from them almost two months ago. So far I've gotten about 20% of the items. The dining table top was delivered with a huge crack across from it and the delivery people insisted a new one can be delivered within days so I let them send the damaged one back. Little do I know, not only no one called me to deliver a new one, but I had to call myself to ask for something I ALREADY PAID FOR. It's been 2 months and I have had to reach out to them 5+ times myself, it's still nowhere to be found. I've been told "we may have sent you an email for delivery." They won't even tell you when your stuff is ready to be schedule for delivery, you have to call/chat online yourself. ORDER SOMEWHERE ELSE, your time and money are worth much more than this shxt show."

Garrett Hunt says

"Delivery and customer service is absolutely horrendous. Will ALWAYS show up late, ALWAYS be damaged and will ALWAYS have a hard time with customer service getting the issue solved. Horrible. Quality products but not worth the hassle of the terrible delivery and service."

Paul Donnelly says

"They are hopeless as an an on-line retailer. HOPELESS. If you want to wait months to receive stuff you didn’t order and theypromised would be delivered in days, have at it. Otherwise, order from anywhere else, or go to the dump: you’ll at least know what you are getting and you’ll get it the same day."

Meagan Bueltel says

"Don’t buy from CB2 you will wait months for your items. We are on month 5 for an item. Customer service has been terrible. I’ve spent a ton of money there and this will be my last."

Suzanne says

"We ordered 2 beds.....received one of the two and were promised the second bed for the following week. The first delivery guy said he would just leave the first bed and set it up upon delivery of the second bed. Upon delivery of the second bed they refused to move the first bed or do anything promised. After 30-45 minutes we were still not getting any service. The WORST delivery service EVER. I am returning both beds simply because of the poor service. I can buy beds anywhere!!!"

Tracey says

"Won't order from this company again. Cancelled an order for bookends after waiting months for them. Order was cancelled officially. They sent them anyway and charged me for them! I had to contact Fedex myself and cancel the delivery because CB2 said they couldn't. STILL WAITING FOR MY REFUND. They screwed up, they still have my money and are telling me to wait. I'm officially done with CB2 on principal. Their product is great, but it's time for me to give my business to other businesses that are trying harder an deserve a break."

Allison Knowles says

"Ordered a bed frame from them. Two parts of the bed frame were missing, spent an hour and a half on the phone with them only to be told the bed was backordered and I would be contacted when the bedframe was back in stock. Then made the mistake of ordering a coffee table (I know I know, fool me once..). Got a call the day of delivery that the coffee table was damaged in transit and I need to call the store. Spent an hour on hold just to be told they have no idea what to do or how to help, but they will call me back when they have updated information. Customer service is useless. The fact that the bedframe was missing two pieces and the coffee table was so poorly made it was damaged (or they have reckless drivers) is inexcusable. LISTEN THESE REVIEWS and order from a different company."

Irene Intelligator says

"I WOULD GIVE THEM NEGATIVE STARS IF THAT WAS POSSIBLE!!! Will never ever shop at CB2 again! I ordered a desk and a rug for my office . No one advised it may take months. Finally, 7 weeks later, they contacted me to advise that the desk was ready, but that I should wait for the rug so as to not be charged TWO deliveries. OUTRAGEOUS! Now, they finally set the delivery date - the earliest is in two weeks!! And I waited on hold 45 min - twice- and still didn’t get through. STAY AWAY"

Chloe Vanderscott says


Ryan Joy says

"I’ve ordered an item 3 months ago and still haven’t gotten it. They never pick up the phone and when they sent a replacement, that never came either. Trying to contact then now for a refund with 0 luck. DO NOT order anything from this business online, unless you would like to pay for nothing but a hassle."

Jason Whitney says

"Customer service is terrible. Ordered in July and no idea when will be shipped - don’t expect to get to a customer service person for at least an hour. Quality is fine but good luck getting updates"

J P says

"Day 4 of trying to receive an answer to a relatively simple question. Texting takes hours for a useless, non-specific response. No one picks up the phone. I'll gladly spend my $ on a company that has a Customer Service team that actually responds."

Jennifer Briceno says


Robert Downey says

"This company has provided great service Great ValueThis is my first order from this company The company sends the wrong products after you have waited for months. Ordered chairs, I did not get what I ordered, and they would not send what I ordered, and required that I return at Ordered two of the advertised "luxury reclining camping chair" and received two tiny children's camp chairs that do not recline. I got it that was had fabric stapled to the back of the chair by some armature while unpacking it even cut my finger. All photos consistently showed a particular model nor was there any mention in the ad that there was even a possibility that the model would be different did not match the product description at all. It's a child-size chair and very low quality.I was trying to return this chair back to the company I send several emails got the ho response I went on social media and I found this number plus one --3̾o̾n̾e̾t̾w̾o̾ ̾f̾o̾u̾r̾ ̾e̾i̾g̾h̾t̾ ̾e̾i̾g̾h̾t̾ ̾o̾n̾e̾ ̾z̾e̾r̾o̾ ̾n̾i̾n̾e̾ ̾s̾i̾x̾--called that no when my line was connected they helped me some with instructions so that can return the chair back to them my refund initiated to me!!! . my comments are even better. Every time I get a bit confused or need anything"

Sarah Joelle Cotton says

"WORST CUSTOMER SERVICE. Waited MONTHS to get my furniture items and finally got a delivery date, it was confirmed the day before and then POSTPONED because the items hadn't arrived at the warehouse. When I tried to reschedule, the next date was a MONTH later. Used to be such a huge CB2 fan. Now, I will never buy anything else from them. DONT WASTE YOUR TIME"

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